Privacy Policy

Last updated: July 2026

1. Introduction

SJS Telehealth Pty Ltd (ABN 97 697 827 017) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telehealth services.

2. Personal Information We Collect

We may collect the following types of personal information:

• Your full name, date of birth, and contact details (email, phone, address)
• Health information relevant to your consultation, including medical history and symptoms
• Medicare number, concession card details, and health fund information
• Payment and billing information
• Communication records including consultation notes and correspondence

3. How We Collect Information

We collect personal information directly from you when you:

• Register an account or book a consultation through our platform
• Communicate with us via email at [email protected]
• Use our website, including through cookies and analytics tools
• Provide information during a telehealth consultation

4. Purpose of Collection

We collect your personal information for the primary purpose of providing telehealth services, including:

• Arranging and conducting medical consultations
• Maintaining your health records and treatment history
• Processing payments and managing accounts
• Communicating with you about appointments and services
• Complying with legal and regulatory obligations

5. Disclosure of Information

We may disclose your personal information to:

• Healthcare practitioners involved in your care
• Your nominated pharmacy for prescription fulfilment
• Third-party service providers who support our platform (e.g., secure storage, payment processing)
• Regulatory bodies where required by law

We will not disclose your information to overseas recipients without your consent unless required by law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encryption of data in transit and at rest, access controls, and secure storage practices.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make a request, please contact us at [email protected].

8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at [email protected]. We will investigate and respond within a reasonable period. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Website: sjstelehealthpty.online